- You are obligated to review your reservation details and report any discrepancies promptly.
- A fine of $500 will be levied for smoking, which will be charged to your credit card account.
- Should you encounter any service-related issues, report them immediately or within a 48-hour window.
FOR PASSENGERS:
- Your chauffeur will be holding a sign bearing your name.
- If you are unable to locate your chauffeur, please call us. Waiting time charges for flights begin 60 minutes after domestic flight arrivals and 90 minutes after international ones.
- Charges will appear on your credit card statement as High Line Black Car.
REFUND POLICY & CANCELLATION TERMS:
Cancellation Policies:
- For weekend events, holidays, New Year’s Eve, New Year’s Day, award events, and special events, a full week’s notice is required for cancellation, or you’ll be fully charged.
- For all other days, a 24-hour cancellation notice is required, or a full charge will apply.
- Events like New Year’s, Christmas, Weddings, Proms, or other major holidays and/or events require cancellation two weeks in advance, or a full charge will apply.
- Specialty vehicles like stretch limousines require a 4-day cancellation notice.
- All cancellations should be made via email or phone and are only considered valid once you receive a confirmation email from us.
Charges Relating to Overtime, Travel Time, Extra Stops, and Tolls:
- This confirmation does not include charges incurred for overtime during hourly trips, stops made during point-to-point trips, waiting time during airport transfers, and toll fees.
- Additional charges may apply for services performed outside the Metropolitan Area, and a garage-to-garage charge may be applied to some trips.
- Customers will bear responsibility for any toll fees incurred during travel unless the route change was not due to their fault.
Vehicle Damages:
- Charges will be levied for any damages caused to the vehicle during the trip. Costs incurred for cleaning the vehicle will also be charged to the customer.
Personal Belongings:
- We hold no responsibility for personal belongings left in the vehicle post-service.
No-Show Policy:
- It’s crucial that you contact us to avoid a “No Show” charge at the predetermined pickup location.
- If you do not see your driver at the pickup location, DO NOT leave without calling our office. If you leave without informing us, you will be charged the full price of the ride.
Please read these Terms and Conditions (“Terms”) carefully before using the Highline Black Car website www.highlineblackcar.com (the “Website”) and the services offered through the Website (the “Services”). These Terms constitute a legally binding agreement between you and Highline Black Car (“we,” “us,” or “our”) regarding your use of the Website and Services.
Acceptance of Terms
By accessing or using the Website and Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Website or Services. These Terms may be updated from time to time, and your continued use of the Website and Services after any modifications constitutes your acceptance of the updated Terms.
Use of Services
2.1 Eligibility
You must be at least 18 years old and have the legal capacity to enter into a contract to use our Services. By using the Services, you represent and warrant that you meet these eligibility requirements.
2.2 Account Registration
Certain Services may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate, current, and complete.
2.3 Prohibited Activities
When using the Website and Services, you agree not to:
- Violate any applicable laws or regulations
- Use the Services for any illegal, fraudulent, or unauthorized purpose
- Interfere with or disrupt the operation of the Website or Services
- Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity
- Collect or store personal information of other users without their consent
- Engage in any activity that could damage, disable, overburden, or impair the Website or Services
Booking and Payment
3.1 Reservations
To make a reservation, you must provide the necessary information, including the pickup and drop-off locations, date and time, and any special requests. We will make reasonable efforts to accommodate your booking; however, availability is not guaranteed until confirmed.
3.2 Pricing and Payment
The prices for our Services are displayed on the Website and are subject to change without notice. You agree to pay the specified amount for the Services you book. Payment is due at the time of booking, and we accept various payment methods as indicated on the Website.
3.3 Cancellations and Refunds
Cancellation policies may vary depending on the type of reservation and the specific terms and conditions associated with it. Please refer to the booking confirmation or contact us for more information. Refunds, if applicable, will be processed in accordance with our refund policy.
Intellectual Property
The Website and its contents, including but not limited to text, graphics, images, logos, and software, are the property of Highline Black Car or its licensors and are protected by intellectual property laws. You may not modify, reproduce, distribute, or create derivative works based on the Website or its contents without our prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Highline Black Car and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the Website and Services, including but not limited to any errors or omissions in the content, loss or damage to your personal belongings, or any personal injury or property damage incurred during the provision of the Services.
Indemnification
You agree to indemnify and hold harmless Highline Black Car and its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the Website and Services, violation of these Terms, or any third-party claim alleging infringement of intellectual property rights or other proprietary rights.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the state of New York, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the use of the Website and Services shall be subject to the exclusive jurisdiction of the state and federal courts located in Ridgewood, New York.
Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
Entire Agreement
These Terms constitute the entire agreement between you and Highline Black Car regarding the use of the Website and Services and supersede all prior or contemporaneous understandings and agreements, whether oral or written.
Contact Us
If you have any questions or concerns about these Terms, please contact us at:
We will respond to your inquiries and address your concerns as promptly as possible.
